# Exchange Policy

At **MaxFresh**, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a smooth and hassle-free exchange process.

### **Eligibility for Exchange:**

-   Products can be exchanged within **7 days** of delivery.
    
-   Items must be **unused, undamaged, and in their original packaging**.
    
-   Proof of purchase (order ID/receipt) is required for processing the exchange.
    
-   Exchange is applicable only for products purchased directly from the official MaxFresh website.
    

### **Non-Exchangeable Items:**

-   Products that show signs of use or physical damage.
    
-   Items purchased during clearance sales or marked as **“Non-Returnable.”**
    
-   Customized or personalized products.
    

### **Process for Exchange:**

1.  Contact our **Customer Support** team at [info@maxfresh.co.in](mailto:info@maxfresh.co.in "maxfresh support email ") or call [+91 72088 81056](tel:917208881056 "maxfresh contact support number ") within 7 days of receiving your order.
    
2.  Provide your **order details** and reason for exchange.
    
3.  Once approved, we will arrange a **reverse pickup** or guide you to ship the product to our warehouse.
    
4.  After inspection, the replacement product will be shipped to you within **5–7 business days**.

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> Source: [MaxFresh](maxfresh.com/pages/exchange-policy)